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© 2023. All rights reserved.

For enterprise For school
  • Blog
  • Wellness
  • Health
  • Contact us
  • For enterprise
  • For school
  • Blog
  • Wellness
  • Health
  • Contact Us
Symptom Checker
Online Consultation
Wellness Plans

Visual stories

Everyday things can jeopardize your heart's health

Everyday things can jeopardize your heart's health

Everyday things can jeopardize your heart's health

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Tap to explore

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Tap to explore

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Ways to reduce weight without dieting

Tap to explore

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What is the carbohydrate content of coffee?

Tap to explore

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4 winter veggies you should eat regularly

Tap to explore more

5 Inflammation fighting food swaps

5 Inflammation fighting food swaps

Tap to explore

How can I quickly increase my iron level?

How can I quickly increase my iron level?

Tap to explore

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Foods to eat and avoid after dengue fever

Tap to explore

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What's the difference between Primary and Secondary hypertension?

Tap to explore

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Finding balance: 3 easy exercises to help you walk steadily

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Tap to explore

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Tap to explore

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Best Immunity Building Nuts

Tap to explore

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Top 5 Fruits for Weight Loss

Tap to explore

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Tap to explore

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5 lifestyle changes to control high blood pressure without medication

Tap to explore

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5 Ways to have good oral health

Tap to explore

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5 Tips to help you to quit smoking

Tap to explore

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Why is Yoga good for your health?

Tap to explore

5 tips for healthy skin

5 tips for healthy skin

Tap to explore

5 Easy tips for weight loss

5 Easy tips for weight loss

Tap to explore

Top 5 Healthful Fruits

Top 5 Healthful Fruits

Tap to explore

Pre-diabetes diagnosis: What does it really mean?

Pre-diabetes diagnosis: What does it really mean?

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Categories

New First

  • For enterprise
  • For school
  • blog
  • Choose plans
  • Contact Us
  • FAQ
  • ONLINE CONSULTATION
  • Terms of Use
  • Privacy Policy
+91 8637624760 sales@s10.fit

© 2023. All rights reserved.

Frequently Asked Questions for Patients

What does S10.Clinic do?

Our aim is to offer better technology to healthcare providers who in turn can provide better care for the health seekers.

How do I consult a doctor?

Just go to the S10.Clinic website and click on the "Book appointment" button on the homepage of the website/app, select a specialty and find the doctor of your choice. Once you select a doctor, you can click on the "Consult Online" button to select your preferred date and time.

Once you select the date and time all you have to do is sign up / login to the platform and make the payment online using your credit / debit card on the Razor pay or CC Avenue gateway. Then, you will receive the consultation link via sms / email.

What browser should I use for online consultation?

Our online consultation platform is optimized for the following browsers: Google Chrome and Safari. Please ensure you are free 10 minutes prior to your appointment.

What should I do before an online consultation?

All you have to do is find a well light and quiet place with good internet connectivity, preferably a place with Wi-Fi access. Switch on your microphone (for laptop / mobile and allow browser to access it).

Please note: If you are not able to open the link please delete your browser history and cache files of your browser and try again.

During the online consultation, the audio / video was not clear.

This may happen due to poor internet connectivity. In such cases, please check your internet connection and if the issue persists, please reach out to us at onlineconsulting@s10.clinic with the screenshot of the error and we will get this checked from our end. You can also call us at 044-40510510.

Please note: Please ensure you have given access to your audio and video to your browser in the settings panel.

Where is my prescription for the online doctor consultation?

You will receive an email after the online consultation with the following - Provisional diagnosis, visit notes, prescription and follow up.

Is the prescription generated by the doctor during online consultation valid?

Yes. The prescription generated during the online consultation is as good as a physical prescription and will be valid for 6 months from the date of issue (as per government regulations).

For how long can I speak to the doctor?

You will be able to speak and interact with the doctor only for the time he has specified.

Will my e-prescriptions be valid for a regular pharmacy?

Yes. The e-prescription will be valid for offline pharmacies as well.

What measures does S10.Clinic have in place for the protection of user data security and privacy?

Safety of your data is our top priority. We have multi-level security checks, multiple data backups, and stringent policies in place to ensure your data remains safe and secure. Additionally, we are a HIPAA compliant company and we take data privacy and security very seriously. All data on S10.Clinic is secured with 256-bit encryption.

Does S10.Clinic have a verification process for patients who sign up on the platform?

All the patients who use the S10.Clinic platform will be called and verified by our support squad before their consultation with the doctors.

What if my payment gets stuck on the gateway?

You don't have to worry about it. In that case an automatic refund is initiated from our end, and it will reflect in your bank account within 6-7 business days.

Or you can reach out to us at 044-40510510 or onlineconsulting@s10.clinic and we will be happy to help you.

How do I reschedule an appointment?

Don't worry if you've missed the online call with the, you can easily reschedule the call with your preferred doctor 10 minutes prior to any consultation. All you have to do is click on the "Reschedule" option in the appointment email.

Or you can reach out to us at 044-40510510 and we can book the same for you.

Please note: If you do not show up or miss an appointment after your appointment time, you won't be able to reschedule it.

What are your refund policies?

You can reschedule any appointment you make 10 minutes before the consultation free of cost. If you want to reschedule any appointment after the consultation time has started you will have to book a new appointment with your preferred doctor. No refund will be offered in such cases.

What is Doctors feedback?

After the online consultation you will receive a feedback form where you can rate your experience and tell us what went well, what we need to work on. We take your feedback very seriously and this helps us to improve our app and our services.

What if I need more clarity on how this works?

We're always there for you! You can reach out to our Support Squad at 044-40510510 or send us an email at onlineconsulting@s10.clinic. You can also dm us on Facebook we will be happy to assist you.

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